Support

Downloading

After you place your order, you’ll receive an email with a download link. Click on this link to download your ebook.

Opening

The ebook is a PDF file that should open in all:

a) internet browsers
b) ereaders (for example, Kindle)
c) PDF readers (for example, Adobe Acrobat Reader DC)

Some internet browsers may not give full functionality, for example, not allowing you to double click to hear how the vocabulary sounds. In this situation, open ​the ebook with a PDF reader such as Adobe Acrobat Reader DC (free download).

Contents

There is a Contents page on page 2 of every ebook. From here, you can see the main sections in the ebook.

Flashcard Shortcuts

There are also 3 Flashcard Shortcut pages that have links to all 90 flashcards in the ebook. You can go back to the Flashcard Shortcut pages from every flashcard by clicking on the ‘Day…’ button at the top left of the page. 

There are many ways that you could use the flashcards. However, we encourage you to spend around 5 minutes studying and practising each flashcard.

When studying the flashcard, try to:

1) Read the flashcard and try to understand the meaning, how to use it grammatically, how to say it.
2) Practise saying the language (you can hear it first by double-clicking on the 'ear' icon).
3) Practice writing your own sentences using the language. 

​Double-click on the 'ear' icon.

​This may not work if you are viewing the ebook from your internet browser (e.g. Safari, Internet Explorer). In this situation, open ​the ebook with a PDF reader such as Adobe Acrobat Reader DC (free download).​

​At the moment, only the Wood edition has been released. New editions will all become available from this page.

After ordering, you’ll receive an email with your log-in details and a link to the My Courses page.

From this page, you can see:

• your profile details (update these by going to: My Account -> Account details)
• the courses you are registered to, including any certificates you have earnt

Click on the course you want to study and you’ll be taken to the Main Course Page. 

After clicking on your course from the My Courses page, you’ll be taken to the main page for your course – this will have the title of course at the top: for example, ‘Meeting Essentials’.

On this page, you can see:

• course details
• your course end date
• a personal message
• course contents

Click on the RESUME button or a link from the Contents to begin studying. 

A course includes several lessons

Each lesson is based on a work task (for example, ‘asking polite questions’).

A lesson includes several activities

These activities include: Conversation, Language, Pronunciation, Speaking, Memory, Culture, Worksheet, Challenge, Next Steps.

Once you have completed an activity, click the button at the bottom to update your course progress.

An activity includes several exercises

Some exercises ask you to watch videos, read articles or listen and pronounce language. Others ask you to match vocabulary, complete the gaps in sentences, re-order sentences and so on. 

When you reach 100% course progress, you see a ‘Print your certificate’ button on the main course page.

You will also see a certificate icon on your My Courses page, which you can click to download your certificate even after your course end date.

​​When downloading and uploading your speaking recordings, we recommend using a computer or Apple Mac with one of these browsers: Chrome, Edge, Firefox, Safari.​

​You can turn on the ​subtitles​ of any video by clicking on the ​CC​ icon at the bottom of the video and selecting ​English​.​​​​​​​​​

​When you reach lesson 6 of the course, you'll see ​an activity called 'Book live ​session'. You can use this to see all available times and choose one that is suitable for you. This option is only available with the Pro Package.

​​​​1. A quiet room​ - This will make it easier to hear each other.​​​
2. ​A computer/Mac​ - ​​​I'll be sharing my screen with you so ​it's best if you use something with a large screen so you can see everything.
​​​3​. ​​A​n internet connection​ - Try to use a room with a good, stable connection.​​​

​If you complete the course ​before it expires (within ​12 weeks), then you'll ​see a ​certificate icon next to the course title on the My Courses page. Click this to download your certificate.