Int 08 – Developing your telephone manner

The Language Professional - Prepare-Learn-Review-Followup


In this lesson, we’ll be looking at how to make and answer work telephone calls.

Prepare for this lesson by taking a look at some common phrases to begin your call:



You’ll need to book a lesson to take part in this lesson.


You’ll receive an activity sheet after the lesson to help review and summarise the lesson.
To write answers on these PDFs: 1) download Adobe Acrobat Reader DC, 2) Tools -> Fill & Sign.

Follow up

Let’s practice our writing.

Write a short telephone conversation between you and a work mate / client.

[symple_column size=”one-half” position=”first” fade_in=”false”]
  • Do you know the person calling?
  • Why are¬†they¬†calling?
  • How will you respond?
[/symple_column] [symple_column size=”one-half” position=”last” fade_in=”false”]
  • Do you know the person you’re calling?
  • Why are you calling?
  • How will they respond?

We’ll start our next lesson by looking over what you have written.