Prepare
1. Try answering the questions below.
2. If you have difficulty, watch the video below to check.
Learn
You'll need to book a lesson.
Review
You’ll receive an activity sheet after the lesson to help review and summarize the lesson. [To type on PDFs: 1) download Adobe Acrobat Reader DC (free), 2) Tools -> Fill & Sign]
Check your answers
PRO TIP
To type answers on PDFs: 1) download Adobe Acrobat Reader DC (free), 2) Tools > Fill & Sign
Follow-up
Write a short telephone conversation between you and a workmate or client.
Think about:
- Do you know the person calling?
- Why are they calling? (purpose)
- How will they replay?
Email me your telephone conversation and I'll let you know what I think at the start of our next lesson.