Developing your telephone manner – The Language Professional

Developing your telephone manner

ENGLISH FOR WORK - EXTRA

Prepare

​1. Try answering the questions below.

2. If you have difficulty, ​watch the video below to ​check.

Learn

You'll need to book a lesson.

Review

You’ll receive an activity sheet after the lesson to help review and summarize the lesson. [To type on PDFs: 1) download Adobe Acrobat Reader DC (free), 2) Tools -> Fill & Sign]

​Check your answers

​PRO TIP
​To type answers on PDFs: 1) download Adobe Acrobat Reader DC (free), 2) Tools > Fill & Sign

​Follow-up

​Write a short telephone conversation between you and a workmate or client.

Think about:

  • Do you know the person calling?
  • Why are they calling? (purpose)
  • How will they replay?

​Email me your telephone conversation and I'll let you know what I think at the start of our next lesson.

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