assertive - adj. /əˈsɜːtɪv/ behaving or speaking in a strong, confident way
Watch this employee responding to a request with four levels of assertiveness and think about these questions:
- Which of the four responses do you think was most suitable?
- Was there any useful language that the employee used?
We'll start our lesson by discussing your thoughts.
You'll need to book a lesson.
You’ll receive an activity sheet after the lesson to help review and summarize the lesson. [To type on PDFs: 1) download Adobe Acrobat Reader DC (free), 2) Tools -> Fill & Sign]
Check your answers
A - Accepting and rejecting requests
1. a) worries
B - Making requests
1. a) Can
To type answers on PDFs: 1) download Adobe Acrobat Reader DC (free), 2) Tools > Fill & Sign
Read this article on '5 Questions to Ask Before Saying Yes' and think about this question:
- How do you respond to people requesting you to do things in your life?
bail / bail out - v. /beɪl 'aʊt/ to say 'no' to something you have already promised to do.