assertive - adj. /əˈsɜːtɪv/ behaving or speaking in a strong, confident way
Watch this employee responding to a request with four levels of assertiveness and think about these questions:
We'll start our lesson by discussing your thoughts.
You'll need to book a lesson.
You’ll receive an activity sheet after the lesson to help review and summarize the lesson. [To type on PDFs: 1) download Adobe Acrobat Reader DC (free), 2) Tools -> Fill & Sign]
A - Accepting and rejecting requests
1. a) worries
B - Making requests
1. a) Can
Read this article on '5 Questions to Ask Before Saying Yes' and think about this question:
bail / bail out - v. /beɪl 'aʊt/ to say 'no' to something you have already promised to do.